Accessibility Statement

Accessibility Statement for Digicel Group Public Websites

This is an accessibility statement from Digicel Caribbean Limited.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Digicel Group Public Websites is partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.


Additional accessibility considerations

In addition to conforming to the Web Content Accessibility Guidelines (WCAG 2.1 AA), the Digicel Group Public Websites seek to meet the accessibility requirements of the European Accessibility Act (Directive (EU) 2019/882).
This applies in territories where EU accessibility legislation is relevant, including Bonaire and French jurisdictions.


Feedback

We welcome your feedback on the accessibility of Digicel Group Public Websites. Please let us know if you encounter accessibility barriers on Digicel Group Public Websites:


General

  • Phone number: +596 696 900 555

  • E‑mail address: contact@digicelgroup.fr

  • Visitor address: Oasis, Bois Rouge, 97224 Ducos

  • Postal address: Oasis, Bois Rouge, 97224 Ducos

Typical response time: 14 business days


For Aruba

Typical response time: 24 hours


For Antilles-Guyane

  • Phone number: +596 696 900 555

  • E‑mail address: contact@digicelgroup.fr

  • Visitor address: Oasis, Bois Rouge, 97224 Ducos

  • Postal address: Oasis, Bois Rouge, 97224 Ducos

Typical response time: 14 business days


Compatibility with browsers and assistive technology

Digicel Group Public Websites is designed to be compatible with the following assistive technologies:

  • Google Chromium based browsers + NVDA on Windows 10/11

  • Google Chromium based browsers + JAWS on Windows 10/11

  • Mozilla Firefox + NVDA on Windows 10/11

  • Apple Safari + VoiceOver on macOS Ventura or later

  • Google Chromium + VoiceOver on macOS Ventura or later

  • Apple Safari + VoiceOver on iOS 16.0+

  • Google Chromium + TalkBack on Android 12.0+

  • Samsung Internet + TalkBack on Android 12.0+

Digicel Group Public Websites is not compatible with:

  • Browsers older than 3 major versions: Chrome/Edge < version 123 (current - 3) Firefox < version 123 (current - 3) Safari < version 16

  • Mobile Operating Systems: iOS < 16.0 (released September 2022) Android < 12.0 (released October 2021)

  • Internet Explorer 11 (not supported) Safari < 16 Browsers that don't support ES2020 features

Technical specifications

Accessibility of Digicel Group Public Websites relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML

  • WAI-ARIA

  • CSS

  • JavaScript

  • Tally

  • SVG

  • PDF

  • Gensys

  • ada

  • Tailwind CSS

  • React

  • Node.js

  • Next.js

  • Untitled UI

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Digicel Group Public Websites , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Digicel Group Public Websites:

  1. Audio-only and Video-only (Prerecorded): Some video or audio only media may not contain an alternative or transscripts. because We cannot ensure the quality of contributions.

  2. Captions (Prerecorded): Some video or audio only media may not contain an alternative or transscripts. because We cannot ensure the quality of contributions.

  3. Audio Description or Media Alternative (Prerecorded): Some video or audio only media may not contain an alternative or transscripts. because We cannot ensure the quality of contributions.

  4. Captions (Live): Some video or audio only media may not contain an alternative or transscripts. because We cannot ensure the quality of contributions.

  5. Audio Description (Prerecorded): Some video or audio only media may not contain an alternative or transscripts. because We cannot ensure the quality of contributions.

  6. Non-text Content: Some images may not contain proper alt text. because We cannot ensure the quality of contributions.

  7. Images of Text: Some images may display text. because We cannot ensure the quality of contributions.

  8. Label in Name: Visible label text may not be included in the accessible name. Form name property may not be similar as form title. because We cannot ensure the quality of contributions.

  9. Link Purpose (In Context): The purpose of some buttons might not be clear. because We cannot ensure the quality of contributions.

Assessment approach

Digicel Caribbean Limited assessed the accessibility of Digicel Group Public Websites by the following approaches:

  • Self-evaluation

Evaluation report

An evaluation report for Digicel Group Public Websites is available at: https://www.corporate.digicelgroup.com/en/legal/digicel-group-limited-website-accessibility-audit.

Other evidence (Stark reports)

Other related evidence for Digicel Group Public Websites is available:

Formal complaints

None

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Digicel Caribbean Limited

Date

This statement was created on 04 November 2025 using the W3C Accessibility Statement Generator Tool.