Getting It Right

Digicel is committed to maintaining robust Governance structures and practices. This starts at the Board level and permeates throughout the company, enabling ethical decision-making, promoting compliance and accountability, and fostering a culture of diversity, integrity, growth and innovation. Good governance enhances our viability and reputation while mitigating risk. In addition to our Board of Directors, we have in place the following Board committees to as part of our governance framework: Audit Committee (AC); Remuneration, Appointments and Human Capital Committee (RAHCo); and Compliance Special Committee (CSC).

Key

C - Chairperson

O - Observer

● - Member

Our Strategic Risk & Governance

We continue to enhance our Governance structure and practices to manage our risks. We understand how pivotal it is for us to get our strategic risk design right and effectively manage through the uncertainties which face our markets enabling us to grow sustainably. When assessing the strategic risk, we look at four aspects of our business, financial, legal, operational and strategic. Different risks will require different solutions and looking at all aspects means we have the best understanding to optimise and lower the risk to levels we deem acceptable. We are constantly looking to remain agile and therefore our risk strategy encompasses four aspects: 

Financial Risk Management

Our Audit Committee oversees the financial risks and strategy setting that strong tone at the top which filters down to all of our people and is exemplified throughout our financial community. We also have specialised teams who focus on specific aspects of our operations helping to further reduce our risk. Our business risk and corporate security team mitigates the risk of fraud, revenue leakage and operational matters like the sensitive disclosure of business records. We take this very seriously and any instances are reported and analysed to continuously improve our operations and policies. In further support of managing our financial risks is our internal audit function. Our teams assess the integrity of our financial processes and perform substantial controls testing across all our markets, making sure our controls and processes are working as designed and being followed by all our teams across all our markets. It is only by applying this diligence that we are able to ensure that the quality of our information is up to scratch and fit for purpose.

Disaster Risk Management

Given the possibility for many of our markets to be hit by natural disasters, it will come as no surprise that we are prepared for the worst and ready to step up when the time comes. Our teams are always ready to activate and have numerous playbooks ready for when the worst does happen. All our people must complete disaster awareness training each year to make sure that they know what to do in the most likely scenarios and training drills are held throughout the year. For those teams on the front line, the training is even more intense. Our technology teams who go out in the worst conditions have drilled into them the importance of keeping our customers connected while mitigating potential risks to themselves and our infrastructure. Ensuring that our customers remain connected is top priority and speed of recovery is everything.