Digicel Group Limited Website Accessibility Audit
Digicel Group Limited Website Accessibility Audit
About the Evaluation
Report Creator
November Five
Evaluation Commissioner
November Five
Evaluation date
Mon Oct 20 2025
Executive Summary
Not provided
Scope of the Evaluation
Website name
Public websites of Digicel Group; digicelgroup.com, digicelbusiness.com, corporate.digicelgroup.com, digicelfoundation.com
Scope of the website
All web content of the public website of Digicel Group for consumers. located at (https://www.digicelgroup.com). All web content of the public website of Digicel Group for businesses. located at (https://www.digicelbusiness.com). All web content of the public website of Digicel Group Corporate. located at (https://www.corporate.digicelgroup.com). All web content of the public website of Digicel Group Foundation. located at (https://www.digicelfoundation.org).WCAG Version2.1
Conformance target
AAAccessibility support baseline
Desktop Browsers
Google Chromium based browsers + NVDA on Windows 10/11 Google Chromium based browsers + JAWS on Windows 10/11 Mozilla Firefox + NVDA on Windows 10/11 Apple Safari + VoiceOver on macOS Ventura or later Google Chromium + VoiceOver on macOS Ventura or later
Mobile Browsers:
Apple Safari + VoiceOver on iOS 16.0+ Google Chromium + TalkBack on Android 12.0+ Samsung Internet + TalkBack on Android 12.0+
Additional evaluation requirements
Not provided
Detailed Audit Results
Summary
Reported on 50 of 50 WCAG 2.1 AA Success Criteria.
34 Passed
9 Failed
0 Cannot tell
7 Not present
0 Not checked
All Results
1 Perceivable
1.1 Text Alternatives
Success CriterionResultObservations1.1.1: Non-text Content
Entire sample
Result: Failed
Digicel Group Homepage
Result: Passed
Digicel Business Homepage
Result: Passed
Digicel Group Corporate Homepage
Result: Passed
Digicel Foundation Homepage
Result: Passed
Entire sample
Observations:
Some images may not contain proper alt text.
Digicel Group Homepage
No observations added
Digicel Business Homepage
No observations added
Digicel Group Corporate Homepage
No observations added
Digicel Foundation Homepage
No observations added
1.2 Time-based Media
Success CriterionResultObservations1.2.1: Audio-only and Video-only (Prerecorded)
Entire sample
Result: Failed
Entire sample
Observations:
Some video or audio only media may not contain an alternative or transscripts.
1.2.2: Captions (Prerecorded)
Entire sample
Result: Failed
Entire sample
Observations:
Some video or audio only media may not contain an alternative or transscripts.
1.2.3: Audio Description or Media Alternative (Prerecorded)
Entire sample
Result: Failed
Entire sample
Observations:
Some video or audio only media may not contain an alternative or transscripts.
1.2.4: Captions (Live)
Entire sample
Result: Failed
Entire sample
Observations:
Some video or audio only media may not contain an alternative or transscripts.
1.2.5: Audio Description (Prerecorded)
Entire sample
Result: Failed
Entire sample
Observations:
Some video or audio only media may not contain an alternative or transscripts.
1.3 Adaptable
Success CriterionResultObservations1.3.1: Info and Relationships
Entire sample
Result: Passed
Entire sample
Observations:
The websites use semantic markup (headings, lists, landmarks) so relationships are programmatically determinable. And in logical order (h1, h2, h3,...)
1.3.2: Meaningful Sequence
Entire sample
Result: Passed
Entire sample
Observations:
DOM / reading order matches visual sequence.
1.3.3: Sensory Characteristics
Entire sample
Result: Passed
Entire sample
Observations:
Instructions don’t rely solely on shape, colour, size, sound.
1.3.4: Orientation
Entire sample
Result: Passed
Entire sample
Observations:
The websites won’t lock content to portrait or landscape.
1.3.5: Identify Input Purpose
Entire sample
Result: Passed
Entire sample
Observations:
The website uses HTML autocomplete to identify common fields. Users are able to autocomplete common fields in forms.
1.4 Distinguishable
Success CriterionResultObservations1.4.1: Use of Color
Entire sample
Result: Passed
Entire sample
Observations:
The websites do not rely on color alone to convey meaning.
1.4.2: Audio Control
Entire sample
Result: Passed
Entire sample
Observations:
The websites auto-playing audio >3 s is stoppable or volume-controlled.
1.4.3: Contrast (Minimum)
Entire sample
Result: Passed
Entire sample
Observations:
Text contrast ≥ 4.5:1 (or 3:1 for large/bold text).
1.4.4: Resize text
Entire sample
Result: Passed
Entire sample
Observations:
Content remains functional at 200 % zoom.
1.4.5: Images of Text
Entire sample
Result: Failed
Entire sample
Observations:
Some images may display text.
1.4.10: Reflow
Entire sample
Result: Passed
Entire sample
Observations:
Content reflows without two-axis scrolling at 320 px width.
1.4.11: Non-text Contrast
Entire sample
Result: Passed
Entire sample
Observations:
For all UI components (buttons etc) / The graphics contrast ≥ 3:1.
1.4.12: Text Spacing
Entire sample
Result: Passed
Entire sample
Observations:
There is no content loss when users adjust letter/line/paragraph spacing. Text is responsive and won't be cut off when adjusting text size.
1.4.13: Content on Hover or Focus
Entire sample
Result: Passed
Entire sample
Observations:
Tooltips/pop-overs is hoverable, dismissible, persistent.
2 Operable
2.1 Keyboard Accessible
Success CriterionResultObservations2.1.1: Keyboard
Entire sample
Result: Passed
Entire sample
Observations:
All functionality is operable via keyboard.
2.1.2: No Keyboard Trap
Entire sample
Result: Passed
Entire sample
Observations:
Keyboard users can navigate into & out of interactive elements. They should never get stuck in a flow.
2.1.4: Character Key Shortcuts
Entire sample
Result: Not present
Entire sample
Observations:
There are no character key shortcuts.
2.2 Enough Time
Success CriterionResultObservations2.2.1: Timing Adjustable
Entire sample
Result: Not present
Entire sample
Observations:
There are no time limits.
2.2.2: Pause, Stop, Hide
Entire sample
Result: Passed
Entire sample
Observations:
Users can pause/stop auto-moving content & blinking ≤ 5 s.
2.3 Seizures and Physical Reactions
Success CriterionResultObservations2.3.1: Three Flashes or Below Threshold
Entire sample
Result: Not present
Entire sample
Observations:
No flashing content.
2.4 Navigable
Success CriterionResultObservations2.4.1: Bypass Blocks
Entire sample
Result: Passed
Entire sample
Observations:
Skip links, landmarks, headings to bypass repeated content are provided.
2.4.2: Page Titled
Entire sample
Result: Passed
Entire sample
Observations:
Each page has a descriptive title tag.
2.4.3: Focus Order
Entire sample
Result: Passed
Entire sample
Observations:
Keyboard focus follows logical order.
2.4.4: Link Purpose (In Context)
Entire sample
Result: Failed
Entire sample
Observations:
The purpose of some buttons isn't clear.
2.4.5: Multiple Ways
Entire sample
Result: Passed
Entire sample
Observations:
Breadcrumbs and navigation are available.
2.4.6: Headings and Labels
Entire sample
Result: Passed
Entire sample
Observations:
The websites' headings/labels describe topic or purpose in comprehensible language.
2.4.7: Focus Visible
Entire sample
Result: Passed
Entire sample
Observations:
The website uses a visible focus indicator for keyboard users.
2.5 Input Modalities
Success CriterionResultObservations2.5.1: Pointer Gestures
Entire sample
Result: Not present
Entire sample
Observations:
There are no multipoint gestures.
2.5.2: Pointer Cancellation
Entire sample
Result: Not present
Entire sample
Observations:
There are no multipoint gestures.
2.5.3: Label in Name
Entire sample
Result: Failed
Entire sample
Observations:
Visible label text may not be included in the accessible name. Form name property may not be similar as form title.
2.5.4: Motion Actuation
Entire sample
Result: Not present
Entire sample
Observations:
The website uses no UI alternative controls like a gyroscope.
3 Understandable
3.1 Readable
Success CriterionResultObservations3.1.1: Language of Page
Entire sample
Result: Passed
Entire sample
Observations:
The websites do specify default language using <html lang="">.
3.1.2: Language of Parts
Entire sample
Result: Passed
Entire sample
Observations:
The websites mark up language changes inline (lang, xml:lang).
3.2 Predictable
Success CriterionResultObservations3.2.1: On Focus
Entire sample
Result: Passed
Entire sample
Observations:
When any user interface component receives focus, it does not initiate a change of context.
3.2.2: On Input
Entire sample
Result: Not present
Entire sample
Observations:
You can't change settings.
3.2.3: Consistent Navigation
Entire sample
Result: Passed
Entire sample
Observations:
The websites use mechanisms that are repeated on multiple Web pages.
3.2.4: Consistent Identification
Entire sample
Result: Passed
Entire sample
Observations:
Components that have the same functionality within a set of Web pages are identified consistently.
3.3 Input Assistance
Success CriterionResultObservations3.3.1: Error Identification
Entire sample
Result: Passed
Entire sample
Observations:
The websites clearly identify errors and affected fields.
3.3.2: Labels or Instructions
Entire sample
Result: Passed
Entire sample
Observations:
The websites provide explicit labels and instructions for all inputs.
3.3.3: Error Suggestion
Entire sample
Result: Passed
Entire sample
Observations:
The websites offer suggestions to fix detected errors.
3.3.4: Error Prevention (Legal, Financial, Data)
Entire sample
Result: Passed
Entire sample
Observations:
The websites confirm, review, or allow reversal of critical actions the user has made. Being able to undo an action.
4 Robust
4.1 Compatible
Success CriterionResultObservations4.1.1: Parsing
Entire sample
Result: Passed
Entire sample
Observations:
The websites use valid, well-nested markup with unique IDs.
4.1.2: Name, Role, Value
Entire sample
Result: Passed
Entire sample
Observations:
The websites expose custom controls name/role/state via ARIA / native APIs.
4.1.3: Status Messages
Entire sample
Result: Passed
Entire sample
Observations:
The websites announce status messages via role="status" / live-regions without shifting focus.
Sample of Audited Web Pages
Digicel Group Homepage - https://digicelgroup.com
Digicel Business Homepage - https://digicelbusiness.com
Digicel Group Corporate Homepage - https://corporate.digicelgroup.com
Digicel Foundation Homepage - https://digicelfoundation.org
Web Technology
HTML,CSS,WAI-ARIA,JavaScript,SVG,PDF,Tally,Gensys,ada,Tailwind CSS,React,Next.js,Node.js,Untitled UI
Recording of Evaluation Specifics
Stark, Google Lighthouse, IBM Equal Access and manual checks.