Frequently Asked Questions
Here are some FAQs and responses related to data protection and privacy.
How is my personal information used by Digicel?
How we use your Personal Data depends on the product or service you are using. We use your Personal Data to help us provide you with our products and services in a way that is most useful for you, customised to your needs, preferences, and interests.
To find out more, visit the Privacy Notice of the Digicel product or service that you currently use, or visit our page on the summary of our privacy notices.
How is my personal information used by Digicel?
How we use your Personal Data depends on the product or service you are using. We use your Personal Data to help us provide you with our products and services in a way that is most useful for you, customised to your needs, preferences, and interests.
What type of personal information do you collect?
We primarily collect information that you provide to us directly or through your interactions with our products and our services.
The information we collect about you and how we collect it, may vary depending on the products and services that you use, how you have used them and how you have interacted with us, or what we have obtained from a third party with permission to share it with us.
To find out more visit the Privacy Notice of the Digicel product or service or visit our page on the summary of our privacy notices.
How do you ensure the security of my personal data?
Digicel has implemented global privacy, security and data governance programs that prioritise the management and handling of data.
We pride ourselves on delivering world class always-available services, and safeguarding our information and the information entrusted to us by our customers. In that regard, we have attained ISO27001 certification on our systems and processes and we endeavour to utilise industry best practices to ensure the confidentiality, integrity and security of all personal data.